Zenkai — Support
Need a hand with Zenkai? Here is how to reach us, and how to sort the most common things on your own.
Get in touch
Write to us and we will get back to you. Please mention your device and app version so we can help faster.
contact@juunon.frManage or cancel your subscription
Subscriptions are handled by the store, not by us. On iPhone or iPad, open Settings, tap your name, then Subscriptions, and pick Zenkai. On Android, open the Play Store, tap your profile, then Payments & subscriptions, then Subscriptions. You can cancel anytime; access stays active until the end of the current period.
Restore a purchase
Changed device or reinstalled the app? Sign in with the same Apple ID or Google account you used to buy, open Zenkai, and use Restore purchases. Your subscription is tied to that store account.
Refunds
Payments go through Apple and Google, so refunds are requested from them directly, through reportaproblem.apple.com for the App Store or the Play Store order history for Android. Write to us if you need a hand with the steps.
Your data
Zenkai keeps your data on your device, with no account and no server on our side. Deleting the app removes the data it stored. See the privacy policy for the full picture.